A lot of our information is provided by the manufacturers and as such describe outers or pack size as opposed to the retail unit of 1.

We correct these as and when we find them , but with such a large range of products,  I`m sure you appreciate it is not possible to extract every one prior to publication.

As our payments are processed via a secure third party at the time you place your order, please note that our contract with you is not binding until we confirm receipt and dispatch the items to your address.

Any out of stock items, at this time, will be refunded onto your card or  Paypal account, or if the item is due in to us very soon, we reserve the right to dispatch your complete order at a later date. This could be up to 14 days from the order being received. If the order is likely to take longer than the 14 days to complete, we will email you requesting your instructions.

Free gift

We offer a free gift on dog and cat products if you spend over £25 on each category. The products will be automatically added to your basket to ensure you don’t miss out. Due to the large quantity of these that go out they are subject to change and availability. Generally the pictured free gift will be supplied, but if stock runs out before our site updates, we will enclose the next free gift until it updates.

System or Technical errors

Thepetexpress.co.uk try to provide data about products, and product packaging to the best of our ability. We provide product pictures and full descriptions as available. We can not be held liable for system malfunctions or incorrect packaging information. Selling price may reflect single item, when in fact the product is packed as a set of more than one. This information is provided to us by the manufacturer of the product. If an error occurs, we will contact you as soon as possible to try and fix the problem.

Due to the dynamic driven content of the web site, posting errors can be made from time to time directly from the database. Thepetexpress.co.uk can not be held liable for postings made by malfunction or system error.

If for some reason, you do not receive the product as stated, contact us immediately.

Subscription orders

Price changes can occur between each order, if this does happen then we will contact you via email to notify you of the changes taking place. You then have the chance to cancel the order if you wish. If you do not respond, we will automatically process your order further

Payments

Thepetexpress.co.uk accept different options for payment. Credit Card, Debit Card, PayPal or Google Checkout. You will be presented with these options when you check out. 

Indemnity

You agree to indemnify and hold Thepetexpress.co.uk, and its parent company, subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the Service, your connection to the Service, your violation of the these terms, or your violation of any rights of another. Due to the dynamic driven content of the web site, posting errors can be made from time to time directly from the database. Thepetexpress.co.uk can not be held liable for postings made by malfunction or system error.

No Resale of Product Or Service

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service, use of the Service, or access to the service, without written permission.

Loyalty scheme

The Pet Citi reserve the right to remove the loyalty scheme at any point and without a notice period. Loyalty points can not be redeemed for past orders and must be used during the checkout process. Loyalty Points are also not available to be used against subscription orders.

Modifications to Service

Thepetexpress.co.uk reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) and/or merchandise with or without notice. You agree that Thepetexpress.co.uk shall not be liable to you or to any third party for any modification, suspension or discontinuance of the service or merchandise.

Dealings With Advertisers

Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Service, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. You agree that Thepetexpress.co.uk shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Service.

Offsite Links

The Service may provide, or third parties may provide, links to other World Wide Web sites or resources. Because Thepetexpress.co.uk has no control over such sites and resources, you acknowledge and agree that Thepetexpress.co.uk is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible nor liable for any content, advertising, products, or other materials on, or available from, such sites or resources. You further acknowledge and agree that Thepetexpress.co.uk shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

DISCLAIMER OF WARRANTIES
YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. Thepetexpress.co.uk EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANDISE, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Thepetexpress.co.uk MAKES NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, AND (V) ANY ERRORS IN THE WEBSITE WILL BE CORRECTED.
ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM Thepetexpress.co.uk OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT Thepetexpress.co.uk SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF Thepetexpress.co.uk HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE.

EXCLUSIONS AND LIMITATIONS
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS OF SECTIONS THAT MAY NOT APPLY TO YOU.

Notice

Notices to you may be made via either email or regular mail. The Service may also provide notices of changes to these terms or other matters by displaying notices or links to notices to you generally on the Service.

Copyrights and Copyright Agents

Thepetexpress.co.uk respects the intellectual property of others, and we ask our users to do the same. This site is copyright© 2008 and no duplications or reuse of any or part of its contents may be granted without the expressed written consent of Thepetexpress.co.uk.

GENERAL INFORMATION

These terms constitute the entire agreement between you and Thepetexpress.co.uk and governs your use of the Service, superseding any prior agreements between you and Thepetexpress.co.uk. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. These terms and the relationship between you and Thepetexpress.co.uk shall be governed by the laws of the United Kingdom without regard to its conflict of law provisions. You and Thepetexpress.co.uk agree to submit to the personal and exclusive jurisdiction of the courts located within the United Kingdom.